Related skills
sip voice recording cti cisco ucce h.323📋 Description
- Monitor and resolve alarms and events for NICE Solutions and voice infrastructure
- Identify, troubleshoot, and resolve incidents
- Handle incident, problem, and change management for NICE Solutions
🎯 Requirements
- 5-8 years in Technical Support for Telephony/VoIP
- CTI or Voice recording product knowledge
- SIP and H.323 protocols understanding
- Experience with Cisco UCCE, CUCM, or Avaya Aura
- PBX/ACD experience and Windows OS knowledge
- Troubleshooting skills; willing to work 24/7 rotational shifts
🎁 Benefits
- Hybrid NICE-FLEX model: 2 in-office days, 3 remote
- Global opportunities across roles, disciplines, locations
- Fast-paced, collaborative work environment
- Strong career growth and internal opportunities
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