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saas sql apis ldap itsm📋 Description
- Primary technical contact for clients; diagnose and resolve complex app issues.
- Guide clients on platform integration and workflow optimization.
- Collaborate with Development and Customer Success to resolve requests.
🎯 Requirements
- Fluent in English with strong written and verbal communication (C1+).
- Enjoy client-facing support.
- 3+ years of experience supporting SaaS or enterprise apps for external users.
- Strong communication and troubleshooting skills.
- Analyze logs and app logic to find root causes.
- Overlap with EMEA/APAC hours; shifts around 6am IST.
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