Related skills
linux windows sql unix itil📋 Description
- 5+ years as a Support Engineer in Banking domain.
- Manage and resolve L1–L2 technical support tickets.
- Partner with business/vendor teams to prioritize tickets.
- Write Unix/Linux/Windows commands and scripts.
- Test product functionality and plan upgrades.
- Troubleshoot network, database and software issues for clients.
🎯 Requirements
- 5+ years as a Production/Application Support Engineer in Banking.
- Experience managing L1/L2 support tickets and upgrades.
- Proficient with SQL queries, data mapping, and reporting.
- Strong Unix/Linux/Windows command-line skills.
- ITIL knowledge and ServiceNow experience.
- Excellent client-facing communication.
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