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workforce management forecasting tableau scheduling genesys📋 Description
- Provide real-time intra-day workforce management to optimize resources.
- Forecast and schedule staffing to meet business objectives.
- Coordinate multi-site contact center operations with Ops teams.
- Produce call volume forecasts daily, weekly, monthly.
- Develop staffing models and schedules; analyze against forecast.
- Provide intraday performance reports to leadership.
🎯 Requirements
- Strong quantitative, analytical, and technical aptitude.
- Excellent communication and stakeholder management.
- Ability to work under pressure, meet deadlines, and be accountable.
- Time management and strong organizational skills.
- Problem solving, decision making, and independent work.
- Adaptability and willingness to learn in a fast-paced environment.
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