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forecasting sql tableau excel power bi📋 Description
- Create and maintain a 16-week contact center staffing forecast.
- Ensure service level targets are managed and achieved.
- Prepare leadership reports on scheduling, performance, and efficiency.
- Analyze performance trends and re-forecast staffing to meet goals.
- Compare KPIs across daily, intra-day, weekly, monthly, and yearly.
- Lead development of departmental reports to drive improvements.
🎯 Requirements
- Advanced problem-solving for operational issues.
- Strong organizational skills; able to work independently.
- Ability to manage multiple issues with production schedules and deadlines.
- Collaborative and able to influence cross-functional teams.
- Proficiency in SQL and BI tools (Tableau/Power BI) and Excel.
- Bachelor's degree and 5+ years in Workforce Management/Forecasting.
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