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14 hours ago
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Full time
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Related skills
aws lambda git conversational ai amazon connect📋 Description
- Design and build core Amazon Connect contact flows
- Configure routing profiles, queues, and platform structures
- Integrate third-party case management into Connect
- Implement AI features such as Agent Assist and conversational AI
- Collaborate with Tech Leads, Architects, and Operations
- Take ownership from design to delivery in a fast-paced env
🎯 Requirements
- Strong hands-on experience with Amazon Connect
- AWS services: Lambda, Lex, and AI capabilities
- Experience with Amazon Connect Agent Workspace
- Understanding of conversational AI in contact centers
- Familiarity with Git and code reviews
- Autonomous, self-driven in agile environments; strong communication
🎁 Benefits
- Opportunity to join a fast-growing company
- Autonomy to shape platform evolution
- Flexible working environment
- Competitive salaries based on experience
- Learning and development opportunities
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