Related skills
negotiation customer service stakeholder management english fraud investigations📋 Description
- Handle designated inboxes, tickets, emails, outbound calls, and case work.
- Investigate and resolve complex damages, liability, fraud, or brand risk cases.
- Align case strategy with stakeholders and third-party admins.
- Compile incident reports for leadership and provide updates.
- Craft clear resolution plans to drive fair outcomes.
- Coordinate with third-party claims administrators and maintain confidentiality.
🎯 Requirements
- English language proficiency.
- 1-3 years in claims, dispute resolution, or risk investigations.
- 2+ years in international customer service with escalations.
- Excellent interpersonal and written/spoken communication.
- Strong time management, negotiation and conflict resolution.
- Bachelor’s degree or equivalent.
🎁 Benefits
- Airbnb commitment to inclusion and belonging.
- Mentorship and cross-functional collaboration.
- Training, development opportunities and growth.
- Employee travel credits and benefits.
- Supportive, diverse work culture and values.
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