Related skills
team leadership data accuracy sop logistics operations freight forwarding📋 Description
- Coordinate end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements
- Serve as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgement
- Coach and mentor team members to ensure SOP compliance, productivity, and a culture of continuous improvement
- Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
- Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively
- Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions
🎯 Requirements
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field
- 3–7 years of experience in freight forwarding or logistics operations
- Strong working knowledge of air freight processes, including import and export handling
- Fluency in Vietnamese; professional proficiency in English (written and spoken)
- Proven experience coaching or mentoring junior team members
- Highly detail-oriented and able to manage multiple priorities under pressure
🎁 Benefits
- Leadership pathway toward Team Leader and Manager roles as Flexport Vietnam scales
- Hands-on exposure to Vietnam's air freight market within Flexport's global network
- Access to world-class systems, tools, and best practices in logistics operations
- Competitive base salary, quarterly bonus, medical insurance including dependents, RSUs
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!