Senior AI Platform Engineer - Customer Experience

📋 Description

• Design, engineer, and ship AI-powered CX systems.
• Automate CX to reduce headcount and boost satisfaction.
• Build agentic AI that resolves cases and triages when needed.
• Work in a matrix with SVP of CX and Digital Transformation.
• Create AI tools using LLMs, RAG, vector databases, and semantic search.
• Push production AI within the first 12 months.
• Travel to OPSWAT offices for CX leadership alignment.
• Improve self-service and adoption with AI-driven UX.

🎯 Requirements

• 3-8 years in software or AI/ML engineering with production AI.
• Fluent in Python; hands-on with LLMs, RAG, vector DBs, and AI orchestration.
• Experience building AI-enabled apps, chatbots, or automation tools.
• Solid software design and data engineering foundation.
• Strong communication with CX leaders; translate tech to business outcomes.
• Knowledge engineering and docs for release notes.
• Bachelor's or Master's in CS, AI, Data Science, or related field.
• Willing to travel internationally.

🎁 Benefits

• Impactful AI work on CX operations.
• Direct exposure to CX leadership and strategy.
• Opportunity to ship production AI in under 12 months.
• Cross-functional, matrix-driven team.
• Travel to OPSWAT global offices.
• Work on security-conscious OT environments.