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customer success saas ai rest deployment📋 Description
- Act as the main product expert during deployment of Fin AI Agent.
- Partner with Professional Services, Sales, and Customer Success for excellent client outcomes.
- Facilitate discovery of complex objectives and translate them to deployment plans.
- Work with Project Managers and AI Agent Engineers to complete deployment tasks.
- Execute tailored AI-first customer service strategies and drive feature adoption.
- Drive success of the Professional Services Team by exceeding KPI targets.
🎯 Requirements
- 6+ years of work experience, with 4+ year(s) in a customer-facing role
- Positivity with a genuine interest in the work you do
- Curiosity: passion for learning, technology, and solving problems
- Training: ability to simplify complex topics
- Rapport building: comfortable with customers via video calls
- Adaptability: comfortable with change and willing to experiment
🎁 Benefits
- Competitive salary and equity in a fast-growing startup
- Lunchtime meals and snacks; fully stocked kitchen
- Regular compensation reviews rewarding great work
- Pension scheme with up to 4% match
- Comprehensive health and dental insurance for you and dependents
- Flexible paid time off policy
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