Related skills
ai enablement contact center cx transformation ai adoption📋 Description
- Design and maintain AI adoption standards across enterprise contact centers.
- Define enablement mechanisms to ensure AI adoption is repeatable and scalable.
- Build enterprise enablement assets used by delivery teams and customers.
- Lead with AI fluency and strong operational thinking.
🎯 Requirements
- 6+ years in AI adoption, enablement, CX transformation, or enterprise consulting
- Strong analytical, written and verbal communication skills
- Experience designing scalable enablement frameworks, playbooks, standards
- Define validation criteria for AI deployment, trust, and operational fit
- Create reusable enablement assets (playbooks, checklists, guides)
- Integrate enablement into AI rollout, stabilization, and delivery
🎁 Benefits
- Ownership of enablement standards across regions and delivery
- High visibility with AI leadership and product teams
- Influence AI rollout and sustainment at scale
- Clear path to principal-level consulting or broader AI leadership
- Work with customers, partners, and internal teams
- Build scalable enablement assets used globally
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