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customer success ai ivr acd enterprise_consulting📋 Description
- Lead AI adoption and stabilization for enterprise accounts after NICE AI deployment.
- Apply adoption standards to drive sustained usage, trust, and operational consistency.
- Identify adoption gaps and accelerate time-to-value within approved scope.
- Consult with customers to understand processes, environments, and workflows.
- Embed AI into daily decision-making with operations leaders and enablement teams.
🎯 Requirements
- Minimum of 5 years in AI, self-service, CX, or enterprise software consulting.
- Strong understanding of contact center operations, KPIs, and performance drivers.
- Hands-on experience with conversational AI, agent assist, summarization, or automation.
- Practical experience with prompt engineering to optimize generative AI outputs for business use.
- Experience with contact center platforms including IVR, routing, or ACD technologies.
- Knowledge management expertise.
🎁 Benefits
- Direct exposure to cutting-edge AI in enterprise environments.
- Ownership of adoption outcomes and measurable results.
- Regular interaction with senior customer leaders.
- Opportunity to shape global AI adoption at NICE.
- Clear path toward principal-level consulting or AI leadership roles.
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