Related skills
crm customer service email support zendesk multilingual📋 Description
- Handle inquiries from global customers in multiple languages via email, chat, and voice.
- Collaborate with product managers and marketing to address complaints and feedback.
- Maintain strong product knowledge to communicate in customers' preferred language.
- Establish and nurture relationships with partners and external stakeholders.
- Escalate unresolved queries to Level 2/Supervisors per operations when needed.
🎯 Requirements
- A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
- Proficiency in spoken and written languages relevant to the job, with strong English.
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Willingness to work according to a given schedule to support 24x7 language-related operations.
- Strong interpersonal skills: navigate challenging language situations and remain composed.
🎁 Benefits
- Meal Allowance up to RM 500/month
- Monthly Team Building
- Annual RM 3500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX)
- Excellent growth prospects with mentoring and training
- Employee engagement, recognition and appreciation program
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