Senior Agent, Customer Service (Thai Speaker)

📋 Description

• Attend inquiries from global customers via email, chat, voice, and social media.
• Liaise with product and marketing teams to handle complaints and feedback.
• Maintain knowledge of company products to communicate effectively with customers.
• Build and maintain relationships with partners and external stakeholders.
• Escalate unresolved queries to Level 2/Supervisors per procedures.

🎯 Requirements

• A diploma in finance, customer service, or related field.
• Minimum 2 years experience as a social media agent or customer service.
• Excellent command of spoken and written Thai and English; multilingual skills a plus.
• Working knowledge of CRM tools, such as Zendesk.
• Ability to work independently in a fast-paced environment.
• Willing to work according to given schedule to support 24x7 operations.

🎁 Benefits

• Meal allowance up to RM 500/month.
• Monthly Team Building.
• RM 3500 Benefits per annum (Training & Wellness).
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion with mentoring and training programmes.
• Multinational working environment – interact with colleagues from diverse backgrounds.