Senior Agent, Customer Service (Thai Speaker)

📋 Description

• Attend inquiries from global customers via email, chat, voice, and social media.
• Liaise with product and marketing to handle complaints and feedback.
• Maintain product knowledge to communicate effectively with customers.
• Build strong relationships with partners and external stakeholders.
• Escalate unresolved issues to Level 2/Supervisors as directed.

🎯 Requirements

• Diploma in finance, customer service, or related field.
• 2+ years' experience as a social media agent or customer service.
• Excellent Thai and English; multilingual skills a plus.
• Ability to work independently in a fast-paced environment.
• Willing to work a 24x7 schedule.
• Strong people skills with calm under pressure.

🎁 Benefits

• Competitive salary + KPI bonus, shift allowance, annual increment.
• Monthly team-building activities.
• Yearly bonus eligibility.
• Growth, mentoring and training opportunities.
• Employee engagement and recognition program.
• Multinational, diverse work environment.