Related skills
crm macos zendesk english g-suite📋 Description
- Handle inquiries from global customers in multiple languages via email, chat, and voice.
- Collaborate with product/marketing to address complaints and feedback.
- Maintain strong knowledge of products to communicate in customers' language.
- Build and nurture relationships with partners and external stakeholders.
- Escalate unresolved queries to Level 2/Supervisors per operations management.
🎯 Requirements
- Diploma in finance, customer service, linguistics, crypto-related studies, or related field.
- At least 1 year in language-related roles (translation/interpretation/localization).
- Proficiency in English and Italian; strong written/spoken language.
- Ability to work independently in a fast-paced, multilingual environment.
- Willingness to work according to schedule.
- Strong interpersonal skills; stay composed under pressure.
🎁 Benefits
- Competitive total compensation package
- L&D programs and education subsidy
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More perks disclosed during the process
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