Related skills
crm macos zendesk microsoft office g-suite📋 Description
- Handle inquiries from global customers via email, chat, and voice in multiple languages.
- Collaborate with product managers and marketing to address website and product feedback.
- Maintain strong knowledge of company products to communicate in customers' language.
- Build and maintain relationships with partners and external stakeholders.
- Escalate unresolved inquiries to Level 2/Supervisors per operations guidance.
🎯 Requirements
- Diploma in finance, customer service & relations, linguistics, or crypto studies.
- 2+ years in language-related roles (translation, interpretation, localization).
- Proficiency in spoken and written language with strong English.
- Ability to work independently in a fast-paced, multilingual environment.
- Willingness to support 24x7 language operations with flexible hours.
- Strong interpersonal skills and a problem-solving mindset.
🎁 Benefits
- Familiarity with cryptocurrency/finance-tech industry.
- CRM tools such as Zendesk.
- MacOS, Lark, Microsoft Office, and G-Suite basics.
- Hybrid work environment as part of flexible approach.
- Multinational, diverse teams and collaboration opportunities.
- Employee engagement and recognition programs.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!