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Full time
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πŸ“‹ Description

  • Serve as primary contact for federal accounts; build trusted stakeholder relationships.
  • Align services to client objectives, success criteria, and business impact.
  • Coordinate with sales, services, support, and product to safeguard account health.
  • Lead onboarding, deployment, upgrades, and ongoing operations for government customers.
  • Manage projects: scope, risks, milestones, and regular status updates.
  • Support renewals and expansion by demonstrating technical value.

🎯 Requirements

  • 5+ years in a technical customer-facing role (TAM, SE, or similar).
  • Experience supporting U.S. federal government customers (civilian, DoD, IC).
  • Strong understanding of enterprise software, SaaS, or cloud-based solutions.
  • Ability to explain complex technical concepts to technical and non-technical audiences.
  • Experience in regulated or high-security environments.
  • U.S. citizen residing on U.S. soil.

🎁 Benefits

  • Bonus potential and equity for eligible roles.
  • Flex Fund monthly stipend.
  • Pension/401(k) plans.
  • Inclusive benefits and DEI programs.
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