Senior Account Operations Manager

📋 Description

• Own a portfolio of customer accounts; main commercial contact for renewals.
• Manage full renewal cadence: health checks and drafting renewals.
• Drive timely renewals and protect net retention via forecasting.
• Maintain Salesforce hygiene: stages, close dates, forecasts, notes, contacts.
• Lead end-to-end quote-to-cash: quoting, order forms, signature routing.
• Partner with Deal Desk, Legal, RevOps, Finance, and Sales on contracts.

🎯 Requirements

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years in account operations, renewals, or similar in B2B SaaS.
• Experience managing full renewal lifecycle: quoting, orders, forecasting.
• Knowledge of SaaS constructs: subscriptions, usage pricing, MSAs, renewals.
• Hands-on Salesforce experience; data hygiene and reporting.
• Strong written and verbal communication; cross-functional collaboration.