Related skills
forecasting account management customer success saas gainsight📋 Description
- Lead renewals, upsells, and expansions at scale in a pooled model.
- Ensure onboarding value quickly; track adoption with 1:1 interactions.
- Build relationships; articulate product value across full Hootsuite suite.
- Manage end-to-end renewal; drive satisfaction and retention.
- Negotiate contracts to maximize value and customer experience.
- Provide weekly forecasts; maintain health data; mentor junior teammates.
🎯 Requirements
- 4-6 years in sales or customer success; SaaS; forecast experience.
- Strong business acumen; tech-savvy; focus on ROI and customer value.
- Articulate product features clearly; build trust and long-term relationships.
- Experience crafting sales strategies including 3rd party solutions.
- Strong communication and presentation skills via phone, video, and email.
- Proven collaboration, perseverance, customer focus, and negotiation.
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