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account management saas renewals upsell churn prevention📋 Description
- Own end-to-end renewal and expansion for assigned accounts
- Drive customer retention, growth, and executive alignment
- Lead Quarterly Business Reviews (QBRs) with outcomes and metrics
- Proactively manage churn risk and forecasting
- Foster executive relationships across multiple levels
- Drive client engagement through in-person events
🎯 Requirements
- 5+ years of account management experience in a SaaS environment
- Proven ability to manage a large book of business with multiple accounts
- Experience with enterprise-level web apps and complex negotiations
- Ability to develop and execute account strategies aligned with customer goals
- Strong understanding of revenue drivers, renewal processes, and expansion
- Skilled at building multi-threaded relationships and executive-level engagement
🎁 Benefits
- Flexible work arrangements
- Learning and growth opportunities
- Tuition reimbursement up to CAD 4,000
- Employee wellbeing (EFAP, mental health support)
- Retirement planning
- Home internet reimbursements
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