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crm account management renewals b2b sales upsell📋 Description
- Own a portfolio of long-term client accounts (2+ years)
- Lead contract negotiations, pricing, renewals
- Drive upsell, cross-sell, and package expansions
- Meet clients in person and virtually to strengthen relationships
- Identify and activate new users within client orgs
- Develop growth strategies and revenue plans with service leadership
- Monitor usage trends to prevent churn
- Serve as senior contact for escalations and high-level discussions
- Partner with client service teams for flawless delivery and satisfaction
🎯 Requirements
- 3-5 years in account/relationship management or consultative sales
- Proven track record renewing and negotiating contracts
- Demonstrated success driving upsell and cross-sell revenue
- Experience managing mid-sized to large B2B client portfolios
- Strong executive presence and ability to build C-level relationships
- Comfortable conducting in-person client meetings
- Commercially minded, proactive, and highly accountable
🎁 Benefits
- 15 PTO days, 10 holidays, and sick days
- Medical, dental, and vision plans
- 401(k) match up to 10%
- Commuter benefits and discounts
- LinkedIn Learning development opportunities
- Friday happy hour, Summer Fridays, snacks and beverages
- Year-round corporate athletic league
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