Senior Account Manager

Added
28 days ago
Type
Full time
Salary
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Related skills

crm forecasting account management customer success renewals

πŸ“‹ Description

  • Own the customer journey end-to-end: implementation, renewals, expansion
  • Be trusted executive point person from C-suite to day-to-day users
  • Collaborate with Implementation, Support, and Product to align outcomes
  • Build scalable frameworks to support account management at scale
  • Develop a tiered coverage model for top accounts and smaller customers

🎯 Requirements

  • 5-10+ years owning renewals and expansion
  • Industrial/manufacturing/quality domain fluency
  • Commercially minded; value-based selling
  • Executive presence with senior leaders
  • Thrive in ambiguity; build repeatable processes
  • Systems and data oriented; CRM hygiene and forecasting
  • Strong communication and stakeholder management

🎁 Benefits

  • Remote location (US or Canada); Eastern time preferred
  • Travel: approximately 15-25%
  • Benefits: medical, dental, vision; 401(k); generous PTO and holidays
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