Related skills
crm hubspot b2b msp it services📋 Description
- Manage client relationships as the primary contact.
- Drive retention and growth through strategic account management.
- Lead upsell and cross-sell discussions aligned with client needs.
- Conduct regular QBRs and roadmap planning with clients.
- Coordinate cross-functional delivery to advocate for client needs.
- Utilize data to ensure client engagement and value realization.
🎯 Requirements
- 4+ years in client success or account management; 2+ in leadership.
- Familiarity with IT services/MSP environments.
- Strong communication with IT managers to C-suite.
- Confident in client meetings and reviewing technical data.
- Experience leading upsell conversations and value positioning.
- Identify expansion opportunities within existing clients.
- CRM proficiency; HubSpot preferred.
- Proactive problem-solver with strong organizational skills.
🎁 Benefits
- Hybrid work model in Portsmouth, NH.
- Collaborative, team-oriented tech space.
- Company committed to client-focused growth and success.
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