Related skills
team management coaching sales leadership kpis data dashboards📋 Description
- Own day-to-day management of a high-performing sales team (up to 14 agents)
- Drive performance against KPIs and coach for improvement
- Use data and dashboards to spot trends and share insights
- Deliver 1-2-1s, performance reviews and development plans
- Manage attendance, adherence and wellbeing fairly
- Collaborate cross-functionally to drive better outcomes
🎯 Requirements
- Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment
- Comfortable leading from the front and holding people accountable
- Strong coaching mindset – knows how to build capability
- Resilient and action-oriented – works at pace and keeps things moving
- Good commercial understanding of how contact centre sales performance links to wider business goals
- A data-literate operator who can use insights to make better decisions
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