Seller Sales Operations Manager

📋 Description

• Directly manage and coach Team Leaders for service, sales and quality.
• Build leadership capability via coaching, feedback and reviews.
• Set a high-performance, inclusive environment with clear expectations.
• Own service levels, quality, sales and productivity targets; mitigate risks.
• Lead CX standards across teams and partners with clear measures.
• Oversee day-to-day management of outsourced partners; enforce SLAs and quality standards.

🎯 Requirements

• Experienced contact centre operations leader with track record managing Team Leaders.
• Passionate about a high-quality workplace and employee experience.
• Commercially and operationally minded; balance sales, service and CX.
• Confident working with outsourced partners and holding them to account.
• Thrive in a fast-paced, changing environment and stay calm under pressure.
• Data-driven and use insight to inform decisions and prioritisation.

🎁 Benefits

• Great work-life balance with standard shifts 8:45am to 5:30pm.
• Sea-fronted office with social events, regular massages and snacks.
• Flexibility to work from home 1 day per week.
• Stock options to share in Motorway’s growth.
• Pension scheme to plan for your future with NEST.
• Personal development budget for books, courses and conferences.