Related skills
saas ui api integration bug fixing📋 Description
- Triage and resolve customer requests quickly
- Identify trends; reproduce bugs for product teams (weekend on-call)
- Diagnose API errors; analyze logs; diagnose integration/UI issues
- Provide proactive support and represent the brand to customers
- Collaborate across regions and time zones for smooth handoffs
- Create and maintain knowledge articles to empower users
🎯 Requirements
- 2+ years of experience in software customer support
- English at business level
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