Related skills
salesforce python jira zendesk hypercomply📋 Description
- Take ownership of complex customer issues; perform advanced troubleshooting.
- Own issues end-to-end and escalate to drive timely resolution.
- Collaborate with Engineering and Product to meet SLAs and CSAT.
- Provide platform expertise for security questionnaires, mappings, and compliance.
- Help customers deploy, integrate, and use the SecurityScorecard platform effectively.
🎯 Requirements
- 3+ years in customer or technical support roles.
- Bachelor’s degree in Cybersecurity, CS, MIS, or related field.
- Experience supporting large Enterprise customers and senior stakeholders.
- Familiarity with Salesforce, Zendesk, Jira, or similar tools.
- Foundational understanding of ISO 27001, SOC 2, SIG and controls.
- Strong communication, problem-solving, and ability to work independently.
🎁 Benefits
- ₹1,500,000 – ₹2,000,000 per year (base + bonus).
- Eligibility for annual incentives and equity.
- Remote role with global teams.
- Inclusive, diverse workplace with equal opportunity.
- No immigration sponsorship for this position.
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