Own Tier 2 escalations across endpoints, identity & access, collaboration tools, and core services.
Investigate root causes of recurring issues; design durable fixes.
Develop secure configuration standards spanning endpoints, GenAI, orchestration, and cloud infra.
Shape incident/change practices with rollback plans and post-incident learning.
Create operational documentation (KB, runbooks) to reduce escalations.
Triage and investigate security alerts in EDR/SIEM/SOAR with timelines.

🎯 Requirements

2+ years of Python (or similar) and APIs experience.
Strong troubleshooting across endpoints, identity/access, collaboration.
Hands-on SecOps with EDR/SIEM/SOAR for triage and incident handling.
Data analytics mindset; comfortable cleaning and analyzing tickets/logs.
Automation skills using scripting, APIs, and orchestration.
Clear communicator; calm under pressure; able to navigate ambiguity.

🎁 Benefits

Remote-friendly work options.
Equal opportunity employer.

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