Related skills
technical support onboarding implementation iso 27001 soc 2📋 Description
- Serve as the main onboarding contact for SMB customers.
- Guide customers through implementation and onboarding workflows.
- Configure customer accounts and tailor onboarding to customer needs.
- Ensure timely onboarding for multiple customers simultaneously.
- Communicate clearly with customers at every stage.
- Collaborate with Sales, CS, Support, Product, and Engineering.
🎯 Requirements
- 1–2 years of experience in implementation support, onboarding, or IT consulting.
- Excellent English communication skills—both written and spoken.
- Strong organizational and time-management skills to handle multiple implementations.
- Strong understanding of SOC 2, ISO 27001, HIPAA, and related frameworks.
- Detail-oriented, process-driven, customer-first mindset with empathy.
- Ability to understand technical configurations and document them clearly.
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