Customer Experience Representative

As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.

Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.

About the role

This role is an opportunity to be an integral part of the customer’s journey here at Secureframe.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and post-sales procedures.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote-first company. Therefore, all employees must be able to travel by air to company off-sites two to four times per year (reasonable accommodations will be made where appropriate).

We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe.

Please note:

1.Official Communication:All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses.

2.No Fees:We never ask for payments or fees from job applicants at any stage.