Related skills
communication customer service multitasking empathy campminder📋 Description
- Corresponding with camp staff and parents via email and phone
- Triaging calls and tickets
- Escalating cases or system errors through appropriate channels
- Troubleshooting within the Campminder system database and the Campanion mobile application
- Processing payments and refunds through the Campminder system
- Adapting your step-by-step instructions to clients depending on devices and context
🎯 Requirements
- Excellent written and verbal communication skills
- Strong critical thinking and multitasking skills
- Eagerness to quickly learn and engage with our robust software
- Excitement to collaborate with a team and also problem-solve independently
- Attention to detail and accuracy
- Some prior experience in a fast-paced and high-volume customer support role
🎁 Benefits
- Excellent opportunity to work at an established tech company
- Exposure to client relations, product/engineering, communications, and business development
- Opportunity to showcase your skills for potential future openings with Campminder
- Join a joyful, team-oriented environment
- Our supportive team culture helps you learn and grow
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