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customer service training hospitality housekeeping sops📋 Description
- Perform full-service turnovers of vacation rental homes per brand standards
- Inspect cleans completed by other housekeepers and ensure adherence to SOPs
- Provide mentorship and on-the-job training to new or developing housekeepers
- Help resolve field issues when urgent issues or concerns arise
- Support spot cleans, touch-ups, or guest service follow-ups as needed
- Ensure homes are functional, clean, and stocked (FCS) prior to guest arrival
🎯 Requirements
- 2+ years of experience in housekeeping, vacation rental operations, or hospitality
- Demonstrated quality, consistency, and attention to detail in cleaning execution
- Positive attitude and ability to coach and support team members in the field
- Strong understanding of turnover workflows and SOPs
- Physically able to perform cleaning tasks, including lifting 25+ lbs, kneeling, standing
- Reliable transportation and valid driver's license
🎁 Benefits
- Generous PTO Policy
- 12 Paid Holidays
- Paid Parental Leave
- 401k Program
- $35/month cell phone subsidy
- Robust health, dental, and vision insurance
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