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customer service time management maintenance hospitality mobile apps📋 Description
- Assists in daily operations of the assigned home portfolio.
- Help address escalated guest and homeowner concerns via emails, calls, and tickets.
- Perform light maintenance (bulbs, hinges, unclog a toilet, etc.).
- Conduct regular inspections before guest/owner arrivals.
- Collaborate with management on escalated issues and process improvements.
- Support new units joining the portfolio with the Business Development team.
🎯 Requirements
- Experience in hospitality, vacation or similar industry is highly preferred.
- Minimum 1 year experience in housekeeping, maintenance or similar role.
- Excellent time management skills with the ability to adapt to interruptions.
- Strong attention to detail.
- Tech-savvy with experience using digital systems and mobile apps.
- This role involves frequent travel between worksites and requires reliable transportation.
🎁 Benefits
- Health/dental/vision insurance based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid Vacation & Sick Time
- Employee Assistance Program (EAP)
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