Seasonal Front Desk Specialist

📋 Description

• First point of contact for guests, vendors, and owners in local office.
• Handle incoming/outbound calls and emails/chats about reservations.
• Assist with creation and delegation of maintenance and housekeeping tickets.
• Verify unit availability to schedule vendor or realtor visits.
• Meet standards: guest satisfaction, accuracy, efficiency, conversions.
• Identify owner leads and pass to Business Development.
• Build and maintain relations with internal support teams.
• Other duties as assigned; hospitality is dynamic.

🎯 Requirements

• Experience in hospitality or vacation rental preferred.
• Minimum 1 year in administrative or customer service.
• Excellent time management; adaptable to interruptions.
• Tech-savvy; comfortable with digital systems and mobile apps.
• Frequent travel between worksites; reliable transportation.
• Dependable, punctual; team-oriented yet independent.
• Clear, positive communication online or in person.

🎁 Benefits

• Health/dental/vision insurance based on hours worked.
• Employer-sponsored and voluntary benefits.
• 401K retirement with 100% company match on first 4% contributed.
• Health & dependent care FSAs based on hours worked.
• Paid vacation and sick time.
• Employee Assistance Program (EAP).
• Employee discounts.
• Part-time/seasonal benefits eligibility after 90 days.