Related skills
communication reporting ms office customer support excel📋 Description
- Provide email support for program applicants and participants
- Provide 2nd and 3rd line support to utility staff and partner teams
- Manage a ticket queue from initial report to resolution
- Collaborate with internal teams to identify issues and recommend improvements
- Provide weekly and monthly reporting on program support activities
- Other duties as assigned
🎯 Requirements
- Experience in customer support or process management
- Excellent attention to detail
- Proven ability to juggle multiple tasks
- Friendly, customer focused communication
- Strong written and verbal communication
- Experience with MS Office, especially Excel
- Experience reporting bugs and ticket management is a plus
🎁 Benefits
- Collaborate with outstanding people
- Gain well-rounded experience across multiple areas
- Work with IoT, SaaS and ML technologies
- Be part of something important: help shape energy's future
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