Billing Manager

About us

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently.

We’re growing fast — since our founding in 2019, we’ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work.

How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values:

• Accelerate impact

• Raise the bar

• Make our users heroes

• Clear is kind

• Rapid learning machine

• One team one dream

tl;dr - Why this role matters

We are looking for a high-impact Billing and AR Operations Manager to own and scale our end-to-end billing, accounts receivable, and collections operations as we accelerate towards $200M+ in ARR This role is critical in supporting Scribe’s rapid growth, especially as our Enterprise, sales-led motion expands and our billing volume is expected to double over the next year.

The ideal candidate is an experienced Billing and AR professional with strong operational rigor, a passion for solving ambiguous problems, and the ability to partner cross-functionally across Finance, RevOps, Sales, Customer Success, and Customer Support. This person will ensure our billing processes are timely, accurate, streamlined, and customer-centric as we continue to scale.

What you'll be doing

• Stabilize and scale the billing engine by building repeatable workflows for Enterprise billing, ensuring every new deal, renewal, and expansion is billed accurately and on time as volume doubles in the coming year.

• Reduce DSO to industry benchmarks by implementing a structured collections strategy, strengthening cross-functional communication with Sales/CS, and establishing clear escalation paths for overdue accounts.

• Create visibility into Billing & AR performance by developing a KPI reporting cadence (DSO, aging, cash collections, billing accuracy) and delivering actionable insights to Finance and senior leadership.

• Improve order-to-cash data quality and handoffs by partnering with RevOps, Support, Sales, and CS to align contract terms, pricing, and customer data, dramatically reducing billing exceptions and rework.

• Enhance the customer billing experience by establishing a consistent process for responding to billing inquiries, clarifying contract/billing terms, and reducing inbound questions through better documentation and communication.

• Build the foundation for future automation and scale by identifying process gaps, documenting core billing and AR workflows, and proposing system or tooling enhancements (e.g., Stripe Billing configurations, integrations, or automation opportunities)

What makes you a great fit

• You are a data-driven operator who instinctively uses metrics, trends, and root-cause analysis to diagnose issues, drive decisions, and improve DSO, billing accuracy, and operational efficiency.

• You are a self-starter with high ownership, comfortable taking messy, ambiguous problems and independently creating structure, clarity, and scalable solutions without waiting for perfect inputs.

• Your thrive in fast-paced, high-growth environments, staying calm and effective amid shifting priorities, incomplete information, and rapidly evolving business needs.

• You are execution-focused and relentless on follow-through, consistently driving tasks and cross-functional dependencies to completion and holding others accountable to timelines and quality standards.

• You are an exceptional cross-functional communicator who builds trust across Finance, RevOps, Sales, CS, and Support, translating complex billing or contract details into clear, actionable next steps.

• You are a values-aligned team member who embodies Scribe’s principles—operates with integrity, transparency, customer empathy, and a commitment to raising the bar as the business scales.

How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We fully embrace the following values:

• Accelerate impact

• Raise the bar

• Make our users heroes

• Clear is kind

• Rapid learning machine

• One team one dream

Compensation

We use trusted market data and a tiered location system to ensure competitive, equitable pay. The range below reflects this; your specific offer will depend on experience, pay parity, and location. The compensation range for this role is $85k-$125k + equity + benefits.

Full-Time US Employee Benefits Include

• Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet.

• Ownership mindset: We’re all owners here, literally. Employees receive equity in Scribe, sharing in the company’s long-term success.

• Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents.

• Time to recharge: Flexible paid time off, plus company holidays to rest and reset.

• Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future.

• Support for growing families. Paid parental leave to help you care for and bond with your growing family.

• Lunch, on us: SF-based employees receive daily catered lunches at our office.

• Easy commutes: Commuter benefits for our office-based team, make getting to and from HQ simpler.

• Level up your home office: Remote? Hybrid? Wherever you work, we’ll support your setup with a home office stipend.

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.