School Customer Success Manager (Remote, US)

📋 Description

• Own a portfolio of 150–300 accounts focusing on retention, adoption, expansion.
• Proactively engage customers via calls, meetings, and campaigns to drive value.
• Monitor health signals, usage data, and renewal indicators to prioritize actions.
• Lead renewal strategy and execution to reduce risk and secure long-term partnerships.
• Identify and drive expansion opportunities in partnership with Sales.
• Leverage core tools (Salesforce, Gainsight, Gong, Salesloft) to manage your book with rigor.

🎯 Requirements

• 2+ years experience managing a large or high-volume portfolio.
• Proven success owning renewals, retention, or expansion targets.
• Comfortable making frequent proactive calls and running many customer conversations weekly.
• Strong prioritization skills and ability to manage 150–300 accounts effectively.
• Data-driven and outcomes-focused; you measure success and adjust quickly.
• Experience with scalable or tech-touch customer motions.

🎁 Benefits

• Health & Wellness: comprehensive medical benefits with employer contribution.
• Work From Home: fully remote with monthly tech stipend.
• Supporting ALL Families: parental leave, fertility support, adoption.
• Financial Wellbeing: 401(k) with employer match.
• Time Off: Flexible PTO plus 10 holidays and winter break.
• Professional Development: annual learning and development allowance.