Scaled Success Account Manager

📋 Description

• Become a product expert across Hatch’s AI agents, campaigns, CRM, and compliance.
• Own a high-volume SMB book, ensuring quick activation and early revenue impact.
• Prioritize onboarding, follow-ups, and proactive outreach in a fast-paced environment.
• Identify opportunities to streamline, automate, and scale onboarding processes.
• Maintain and elevate an industry-leading customer satisfaction standard.
• Contribute to building the scaled Customer Success motion during growth.

🎯 Requirements

• 3+ years of experience in Customer Success, Sales, or Product Ops in a B2B environment.
• Experience supporting high-volume portfolios using digital-first, scaled CS models.
• Strong project and time management skills—manage a high volume of work.
• Strong communicator across email, chat, office hours, and escalation calls.
• Data-driven mindset with ability to monitor engagement metrics, SLA adherence, and health signals.
• Proven track record of consistently hitting or exceeding KPIs.

🎁 Benefits

• Full medical, vision, and dental on day one.
• 15 days PTO, 12 holidays, plus one floating holiday.
• Monthly wellness subsidy.
• Work from home reimbursement.
• Flexible spending account.
• 401(k) retirement savings plan.