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crm account management salesforce negotiation renewals📋 Description
- Act as commercial owner for a portfolio of existing customers; drive Net Revenue Retention (NRR).
- Manage renewal lifecycle: secure on-time renewals and growth.
- Handle North American customers across their time zones.
- Identify expansion opportunities through cross-sell and upsell by understanding customer goals.
- Collaborate with Account Management to facilitate the right level of engagement.
🎯 Requirements
- Experience: 4+ years in Account Management, Renewals, Inside Sales, or commercial CSM.
- Willing to work North American business hours (Night shift).
- Commercial Acumen: manage a book of business, hit quotas, close deals.
- Technical Aptitude: comfortable learning new software; run discovery calls and demo.
- AI Adoption: integrate AI tools into daily work to improve efficiency.
- Communication: exceptional verbal and written English; explain concepts clearly.
🎁 Benefits
- Comprehensive Medical, Vision, and Dental Care.
- Mental Wellness Benefit.
- Generous Vacation Policy & Holidays.
- Enhanced Parental Leave.
- Volunteer Time Off.
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.
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