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hubspot data analytics customer success salesforce saas📋 Description
- Working with Loopio's Scaled CS team to drive digital adoption journeys.
- Translate insights into scalable digital programs to boost adoption and retention.
- Identify efficiency gaps and automation opportunities to streamline processes.
- Lead cross-functional initiatives from concept to launch with milestones.
- Act as primary liaison for program updates, risk, and milestone tracking.
- Monitor customer health, usage, and engagement to drive value.
🎯 Requirements
- Impeccable written and verbal communication.
- Highly organized; calendar reminders.
- 3+ years in (Scaled) Customer Success or related roles.
- Curious; understand the why behind problems and bring ideas.
- Data-driven; analytical decision making.
- Experience building automated programs to drive engagement.
🎁 Benefits
- Remote-first with flexible co-working options in ON/BC.
- MacBook provided + monthly phone/internet subsidy and home office budget.
- Health and wellness benefits from day 1.
- Flexible, asynchronous collaboration across UK, India, North America.
- Town halls, AMA sessions, and quarterly celebrations.
- Employee Resource Groups for learning and connection.
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