Own scaled engagement for 2,000+ accounts via digital touchpoints.
Drive activation, retention, and expansion; own GRR and NRR outcomes.
Build and run the 1:many communication engine for lifecycle emails, Loom, and webinars.
Experiment with AI and automation to ship quickly with minimal engineering.
Partner cross-functionally to sharpen the Engagement motion with Product, Marketing, and CS.
Proactively shape the scaled motion as the book and business grow.

🎯 Requirements

Scaled or Digital CS: built 1:many programs across many accounts.
Lifecycle Marketing in high-growth tech: segmentation and activation.
CS/AM/Consulting with systems orientation: repeatable playbooks/templates.
Manage high-volume accounts; know when to apply a system vs a human.
Systems thinker; design repeatable motions that scale.
Data-driven; triage health-score dashboards and plan weekly.

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