Related skills
customer success salesforce ai public sector data-driven📋 Description
- Manage post-sales activity for 150+ Scaled Public Sector customers with product knowledge, prioritization planning, project management and an AI-first mindset.
- Demonstrate high-touch and one-to-many tactics to drive outcomes and articulate value realized for their businesses.
- Develop, test, and iterate on scaled playbooks and engagement strategies.
- Leverage AI to analyze customer data to build adoption strategies for your portfolio.
- Proactively identify churn risk and work with the broader account team to mitigate.
- Partner with Sales, Marketing and Box Consulting to provide effective customer engagements.
🎯 Requirements
- Degree required
- 2+ years in customer success, account mgmt, or customer marketing at scale
- Public Sector or regulated dynamics; stakeholder navigation
- Data-driven with prioritization and AI-first mindset
- Comfortable with high-volume customers via multiple channels
- Self-starter with ideas to grow engagement; Salesforce familiarity bonus
🎁 Benefits
- Healthcare benefits
- Box Benefits + Perks
- Pay Transparency Provision
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