Related skills
zapier salesforce workato metabase make📋 Description
- Define the digital journey for Scaled customers and map lifecycle stages.
- Ship lifecycle programs: in-app nudges, emails, playbooks, webinars.
- Live in the data; analyze usage to drive health scores and triggers.
- Design the Customer Hub with data, insights, and AI CSM features.
- Operate in Vitally, Salesforce, and Hex; manage health signals.
- Build lifecycle automations in n8n to scale the customer experiences.
🎯 Requirements
- 3–5+ years in Digital/Tech-Touch CS, PLG, or Product Ops in B2B SaaS.
- Strong technical copywriting for emails and in-app messages.
- Experience collaborating with product teams on in-app guidance or AI help.
- Strong data analytics and CRM/CS platform experience.
- Autonomous, systems-thinking mindset; you build scalable automations.
- Nice-to-haves: Vitally/Gainsight/Planhat; Hex/Metabase; n8n, Zapier, Make, or Workato.
🎁 Benefits
- Competitive compensation with equity ownership.
- Remote-first across Europe; cross-functional teamwork.
- Health and wellness benefits per region.
- Career growth budget for courses and coaching.
- Generous vacation and holidays per region.
- AI enablement budget and open source giving back.
🛃 Visa sponsorship
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