Scaled Customer Success Manager

📋 Description

• Develop retention strategies; engage customers at scale.
• Collaborate on scaled playbooks; design one-to-many programs (emails, webinars).
• Identify risks and monitor accounts via cases and dashboards.
• Partner with Sales and VIP Support to drive expansion and resolve issues.
• Advocate for the voice of the customer and share trends.

🎯 Requirements

• 3+ years experience in customer-facing, marketing, or program management roles.
• Experience interacting with many customers at different lifecycle stages.
• Experience in SaaS or fintech.
• Strong relationship-building and customer-focused mindset.
• Comfortable presenting new ideas and scaling processes.

🎁 Benefits

• Diverse, inclusive culture and team.
• Tools, resources, and support for career growth.
• Opportunity to work with AI-native automation.
• Collaborative, high-impact environment.
• Exposure to diverse global customers and markets.