Scaled Customer Success Manager

📋 Description

• Scale Customer Success programs for a growing base
• Develop strategies to retain and grow Brex customers
• Engage customers at scale with CS and marketing automation platforms
• Collaborate to test playbooks and one-to-many campaigns (emails, webinars, content)
• Identify and mitigate risk and monitor accounts with dashboards
• Advocate for the voice of the customer and surface ROI insights

🎯 Requirements

• At least 3 years in customer-facing, marketing, or program management roles
• Experience handling a high volume of customers at different lifecycle stages
• Experience working at a SaaS or Fintech organization
• Passionate about helping customers achieve their goals
• Creative self-starter who understands customers and their use cases
• Proven track record as a relationship and business builder with external and internal partners

🎁 Benefits

• Growth opportunities at a global fintech
• Collaborative, inclusive culture