Scaled Customer Success Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

crm fintech customer success saas marketing automation

πŸ“‹ Description

  • Develop strategies to retain and grow Brex customers.
  • Use customer success and marketing platforms to engage customers at scale.
  • Collaborate with Scaled CSMs on playbooks and campaigns.
  • Design one-to-many programs: emails, webinars, and content.
  • Identify and mitigate risk proactively.
  • Partner with Sales to source expansion opportunities.

🎯 Requirements

  • 3+ years in customer-facing, marketing, or program roles.
  • Comfort handling high-volume customers across lifecycle.
  • Experience in SaaS or Fintech.
  • Creative self-starter who builds relationships.
  • Proven track record partnering with internal/external teams.
  • Preferred: leading webinars/workshops and email outreach.

🎁 Benefits

  • Diverse and inclusive culture.
  • Collaborate with bright industry minds.
  • Tools and support to grow your career.
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