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crm fintech customer success saas marketing automationπ Description
- Develop strategies to retain and grow Brex customers.
- Use customer success and marketing platforms to engage customers at scale.
- Collaborate with Scaled CSMs on playbooks and campaigns.
- Design one-to-many programs: emails, webinars, and content.
- Identify and mitigate risk proactively.
- Partner with Sales to source expansion opportunities.
π― Requirements
- 3+ years in customer-facing, marketing, or program roles.
- Comfort handling high-volume customers across lifecycle.
- Experience in SaaS or Fintech.
- Creative self-starter who builds relationships.
- Proven track record partnering with internal/external teams.
- Preferred: leading webinars/workshops and email outreach.
π Benefits
- Diverse and inclusive culture.
- Collaborate with bright industry minds.
- Tools and support to grow your career.
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