Scaled Customer Success Manager

📋 Description

• Independently develop strategies to retain and grow Brex Customers.
• Use CS and other marketing automation platforms to engage customers at scale.
• Partner with other Scaled CSMs to test playbooks and engagement.
• Design and execute one-to-many programs (email, webinars, office hours).
• Proactively identify and mitigate risk.
• Monitor accounts via cases, product usage dashboards, and health triggers.

🎯 Requirements

• At least 3 years experience in customer-facing, marketing, or program management roles.
• Experience interacting with a high volume of customers at various lifecycle stages.
• Experience working at a SaaS or Fintech organization.
• You are passionate about working with customers to ensure they achieve their goals.
• You're a creative self-starter who understands customers and use cases.
• Track record of building customer programs from scratch that drove retention or expansion.