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account management customer success saas onboarding adoption📋 Description
- Hybrid role in London; 3 days/week in office.
- Deliver high-impact engagements for a large portfolio across onboarding, adoption, and value stages.
- Lead mutual onboarding plans to launch Airtable workflows within 90 days.
- Monitor adoption and respond to health signals with playbooks at intervention points.
- Run value business reviews prior to renewal.
- Accelerate Airtable AI adoption via workshops and hands-on builds.
🎯 Requirements
- 5+ years direct client management in B2B SaaS.
- Track record delivering value via onboarding, adoption, retention, expansion.
- Teacher at heart; distill complex systems into actionable client insights.
- Detail-oriented, resourceful problem solver who cares about the why.
- Team player, collaborative, self-starter.
- Multilingual skills with French and German a plus.
🎁 Benefits
- Airtable is an equal opportunity employer; diversity welcomed.
- Accommodations request form available for applicants.
- Privacy notice explains data handling in recruitment.
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