Manage post-sales engagement for a large portfolio of customers.
Leverage AI tools and automation to create personalized, one-to-many journeys.
Develop, test, and iterate digital-first playbooks using data.
Identify friction points in the customer lifecycle and architect scalable solutions.
Analyze health data to execute campaigns that mitigate churn.
Partner with Marketing and Box Consulting to operationalize CS programs.

🎯 Requirements

Resilient and gritty; thrives in fast-paced environments.
Tech-Savvy Innovator; loves AI, automation, and workflow efficiency.
3+ years in CS, Account Management, or Digital Marketing.
Self-starter; initiates improvements without permission.
Data-driven storyteller; translates metrics into customer narratives.
Salesforce proficient; CRM hygiene and reporting.

🎁 Benefits

Healthcare benefits.
Box Benefits + Perks.
Hybrid work with in-office days (3 days/week).

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